User Experience Design Professionals' Perceptions of Generative Artificial Intelligence

September 26, 2023 · Declared Dead · 🏛 International Conference on Human Factors in Computing Systems

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Authors Jie Li, Hancheng Cao, Laura Lin, Youyang Hou, Ruihao Zhu, Abdallah El Ali arXiv ID 2309.15237 Category cs.CY: Computers & Society Cross-listed cs.AI, cs.ET, cs.HC Citations 111 Venue International Conference on Human Factors in Computing Systems Last Checked 3 months ago

Abstract

Among creative professionals, Generative Artificial Intelligence (GenAI) has sparked excitement over its capabilities and fear over unanticipated consequences. How does GenAI impact User Experience Design (UXD) practice, and are fears warranted? We interviewed 20 UX Designers, with diverse experience and across companies (startups to large enterprises). We probed them to characterize their practices, and sample their attitudes, concerns, and expectations. We found that experienced designers are confident in their originality, creativity, and empathic skills, and find GenAI's role as assistive. They emphasized the unique human factors of "enjoyment" and "agency", where humans remain the arbiters of "AI alignment". However, skill degradation, job replacement, and creativity exhaustion can adversely impact junior designers. We discuss implications for human-GenAI collaboration, specifically copyright and ownership, human creativity and agency, and AI literacy and access. Through the lens of responsible and participatory AI, we contribute a deeper understanding of GenAI fears and opportunities for UXD.